Refund Policy – Sadiq Tech Solutions

At Sadiq Tech Solutions (www.sadiqtechsolutions.com), we are committed to delivering high-quality technology services and ensuring complete client satisfaction. We understand that situations may arise where a refund or cancellation is necessary, and we aim to handle every such request with fairness and transparency.

Please read this Refund Policy carefully before purchasing any of our services. By placing an order or making a payment with Sadiq Tech Solutions, you acknowledge that you have read, understood, and agreed to the terms outlined below.

Our Commitment to Quality

We take great pride in every project we undertake — whether it is website development, digital marketing, IT consulting, software solutions, or any other tech service. Our team works diligently to deliver results that meet or exceed client expectations.

However, we also recognize that there may be rare instances where a client is not satisfied with the delivered work. In such cases, we encourage open communication and always attempt to resolve issues through revisions or adjustments before proceeding to any refund discussion.

Services Covered Under This Policy

This Refund Policy applies to all services offered by Sadiq Tech Solutions, including but not limited to:

• Website Design & Development
• Web Application Development
• SEO & Digital Marketing Services
• IT Support & Consulting
• Logo & Graphic Design
• Domain & Hosting Assistance
• Maintenance & Support Packages
• Any Custom Technology Solutions

Eligibility for Refunds

Refunds are evaluated on a case-by-case basis. You may be eligible for a full or partial refund under the following conditions:

Full Refund Eligibility:

• You cancel the project within 48 hours of payment, and no work has been initiated by our team
• Sadiq Tech Solutions fails to begin the project within the agreed-upon timeframe without prior notice or valid reason
• The service delivered is fundamentally different from what was agreed upon in the written scope of work

Partial Refund Eligibility:

• Work has been initiated but is at an early stage (less than 30% completed), and the client decides to cancel for reasons unrelated to service quality
• A mutual agreement is reached between the client and Sadiq Tech Solutions after reviewing the work completed

No Refund Situations:

• The project has been completed and delivered as per the agreed scope of work
• The client has approved the work at any stage and later changes requirements
• Delays or issues are caused by the client (e.g., failure to provide required materials, feedback, or approvals)
• Refund is requested after 30 days from the date of payment
• Services such as domain registration, hosting activation, or third-party software licenses that have already been procured on behalf of the client
• Digital products or downloadable resources that have already been accessed or downloaded

Revision Policy Before Refund

Before any refund request is processed, Sadiq Tech Solutions offers a structured revision process. We believe most concerns can be resolved through clear communication and dedicated revisions.

• All projects include a defined number of revisions as mentioned in the service agreement
• Additional revisions may be offered at our discretion for genuine service-related concerns
• Clients are encouraged to raise concerns in writing via email or our official contact channels

If revisions do not resolve the issue to a reasonable standard, a refund discussion may be initiated.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Us via the contact form on our website or email us directly
2. Provide Your Details — your full name, order/invoice number, and date of payment
3. Describe the Issue — clearly explain the reason for the refund request
4. Attach Supporting Evidence — if applicable, include screenshots, communications, or documents that support your claim

Our team will acknowledge your request within 2 business days and aim to resolve it within 7–10 business days of receiving all required information.

Refund Processing

Approved refunds will be processed using the same payment method used at the time of purchase, unless otherwise mutually agreed. Please allow the following timeframes for the refund to reflect:

• Bank Transfers / Wire Transfers: 5–10 business days
• Online Payment Gateways (PayPal, Stripe, etc.): 5–7 business days
• Other Methods: As per the respective payment provider’s processing time

Sadiq Tech Solutions is not responsible for delays caused by banks or third-party payment processors.

Subscription & Retainer Services

For clients on monthly retainer or subscription-based plans:

• You may cancel your subscription at any time by providing 7 days written notice
• The current billing cycle will not be refunded; the cancellation will take effect from the next billing cycle
• Any work completed during the active cycle remains the property of Sadiq Tech Solutions until full payment for that period is received

Project Cancellation by Sadiq Tech Solutions

In rare circumstances, Sadiq Tech Solutions reserves the right to cancel a project due to:

• Violation of our terms of service
• Abusive, inappropriate, or unethical client behavior
• Circumstances beyond our control (force majeure)

In such cases, a pro-rata refund will be issued for any work not yet completed, at our sole discretion.

Disputes

If you are unsatisfied with the resolution of your refund request, you may escalate the matter by contacting us in writing. We are committed to resolving all disputes amicably and professionally.

Sadiq Tech Solutions does not engage in chargebacks without prior communication. If a chargeback is initiated through your bank or payment provider without contacting us first, we reserve the right to dispute the claim and provide all relevant documentation to the payment processor.

Changes to This Refund Policy

Sadiq Tech Solutions reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon being posted on this page, with the updated “Last Updated” date shown at the top.

We encourage all clients to review this policy before making any purchases or entering into a service agreement with us.

Contact Us

For any questions, concerns, or refund requests, please reach out to us:

Sadiq Tech Solutions 🌐 Website: www.sadiqtechsolutions.com 📧 Contact: Use the Contact page on our website

By engaging with our services, you confirm that you have read and accepted this Refund Policy in full.